CrankWheel updates ACA consent workflow for screen-sharing calls
CrankWheel says its ACA Marketplace consent form is live, and its announcement says it is seeking VoIP partnerships. CMS recommends that health plan issuers direct appointed Marketplace agents to record calls on a policy-count-based schedule.
By RuntimeWire Staff · Published
Primary source: PR Newswire Business Technology
Why it matters
CMS recommends that issuers direct Marketplace agents to record consumer calls under a policy-count-based schedule. CrankWheel has added a screen-share consent form, and its product page already describes syncing screen and VoIP recordings.
CrankWheel says its ACA Marketplace consent form is live. CrankWheel's October 29th announcement headline also says it is seeking VoIP partnerships.…
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