Decagon puts its CX agents on a self-improvement loop
Duet Autopilot turns live support conversations into proposed agent updates, but Decagon is keeping humans in the approval seat.
By Ryan Merket · Published
Primary source: Aligned News - AI Intelligence
Why it matters
Decagon is betting that the next advantage in enterprise AI support is not another chatbot, but the operating system that finds failures, tests fixes and keeps humans in control.
Jesse Zhang and Ashwin Sreenivas's Decagon launched Duet Autopilot on June 9th, adding a human-reviewed self-improvement loop to its enterprise customer-service agents, according to a company blog post.…
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