Decimal's Eightfold veterans raise $4M to keep support tickets away from engineers

Decimal AI's $4M seed round, co-led by Khosla Ventures and Kearny Jackson, backs an agent that investigates code, logs and production data.

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Primary source: PR Newswire

Why it matters

Decimal is betting that AI will move technical support beyond answer retrieval and into debugging. If it works, software companies can scale support without routing every hard ticket to engineering.

A software engineer with a focused expression views a detailed, summarized production report on their monitor in a contemporary office setting.

Sanjeet Hajarnis and Kevin Raji Cherian's Decimal AI said on September 15th that it raised a $4 million seed round for software that gives support teams access to the evidence engineers use to debug customer problems.…

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