Extension support & FAQ

Need help from us?

Email tips@runtimewire.com with "Extension support" in the subject line. Tell us which extension you're using (New Tab or VS Code), the version if you know it, and what's going wrong. We read every message.

How do I install RuntimeWire New Tab?

Install it from the Chrome Web Store listing when it's available, or grab the zip from runtimewire.com/extension/new-tab for a manual install: unzip it, open chrome://extensions, switch on Developer mode, click "Load unpacked", and select the unzipped folder. Then open a new tab and sign in with your RuntimeWire account.

Sign-in isn't working. What should I check?

Signing in opens a runtimewire.com window where you finish with Google or X — make sure your browser isn't blocking that pop-up. If the window closes without signing you in, try again from the new tab page. If you installed manually, make sure you're using the official zip downloaded from runtimewire.com/extension/new-tab; modified or re-packed builds can't sign in.

Do my focus and tasks sync between computers?

Yes — your daily focus and task list are stored with Chrome's built-in sync, so they follow you to any Chrome where you're signed into the same Google profile with sync enabled. They never leave your browser's storage; we don't keep a copy on our servers.

How often do the wallpapers change?

A fresh wallpaper arrives three times a day — morning, afternoon, and evening — from a library that keeps growing on its own. There's nothing to configure.

How do I get the standard Chrome new tab back?

Open chrome://extensions and either toggle RuntimeWire New Tab off (to keep it installed) or click "Remove" to uninstall it. Chrome's default new tab page returns immediately.

What does the VS Code extension do?

It puts a live AI-news ticker in your editor's status bar — the latest RuntimeWire headlines, with clearly labelled sponsored slots. Pair it with the runtimewire CLI (npx runtimewire install) to fill Claude Code's idle "thinking" spinner too. Signed-in users keep 50% of the sponsored revenue their editor generates.

Does it work in Cursor or other VS Code forks?

Yes — it uses only standard VS Code APIs, so it runs in VS Code, Cursor, VSCodium, and other compatible editors. Any terminal works too, via the runtimewire CLI.

Headlines stopped showing. What should I check?

Make sure the extension is enabled in the Extensions view — reloading the editor window fixes most cases. If you set up the Claude Code spinner with the CLI and that stopped working, run npx runtimewire install again. If it persists, email us — include your editor and extension version.

How do I uninstall the VS Code extension?

Uninstall it from the editor's Extensions view like any other extension — the status-bar ticker goes with it. If you also set up the Claude Code spinner via the CLI, run npx runtimewire uninstall to restore your previous spinner settings.

What data do the extensions collect?

The minimum needed to work: your RuntimeWire sign-in token (stored locally in your browser or editor) and, for New Tab, your focus and tasks in Chrome's own sync storage. We don't collect browsing history, page content, or keystrokes, and we don't sell or transfer user data. Standard attribution applies when you click through to a story. Full details are in the privacy policy at runtimewire.com/privacy.

Are the extensions free?

Yes, both are free with a RuntimeWire account. The VS Code extension can even pay you — it shares 50% of sponsored-slot revenue with signed-in users.

I found a bug. How do I report it?

Email tips@runtimewire.com with "Extension support" in the subject. Tell us which extension and version you're on, what you expected, and what happened instead — a screenshot helps. We read every message.